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Privacy Policy Statement.

At Chimney Cap Design we are committed to protecting your privacy. We use the information we collect about you to process orders ONLY. Please read on for more detail about our privacy policy. This information allows us to process and fulfill your orders and have it ready to ship.

We keep your personal information private and secure. When you make a purchase at http://www.chimneycapdesign.com/ , you provide your name, email address, credit card information, address, and phone number. We use this information to process your orders, and to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect the information using advanced encryption technology. Your personal information cannot be read as it travels to our ordering system. In order to accurately serve you, credit card transactions and order fulfillment, such as shipping are handled by reputable third-party processor and banking institutions and service providers. They receive the information needed to verify and authorize your credit card and to process your order. They are under strict obligation not to share or use your personal information.  Chimney Cap Design charges credit cards at the time of product shipment.

When you visit http://www.chimneycapdesign.com/ , you are sent a cookie. The cookie is used to identify you while you are at http://www.chimneycapdesign.com/  and to keep items in your shopping cart between visits. You do not need to accept our cookie in order to browse or shop at http://www.chimneycapdesign.com/.

Legal Disclaimer
Though we make every effort to preserve your privacy we may need to disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our Web site.

Chimney Cap Design fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities and information that we reasonably believe to be unlawful.

Emails Communication
Chimney Cap Design sends emails to let you know about your order status, changes to your order and order tracking which we believe is important you. You will receive administrative emails that are related to the primary usage of our service. You may not opt-out of administrative emails. These administrative emails will not have any marketing, promotional or advertising material(s) in them.

Company Name and Suite Number
Chimney Cap Design ask for company name and suite number for shipping purposes only.  UPS will not ship to an individual with out the business name and valid suite number to for their reference.

Cookies
YAHOO! associates cookies with user information to expedite your checkout. Please see YAHOO! Privacy Policy for more information.  Yahoo Privacy Policy

Notification of Changes
If we decide to change our privacy policy, we will prominently post those changes on this page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected. Remember that nothing is more important to us than to improve your shopping experience at Chimney Cap Design. You can shop in comfort at http://www.chimneycapdesign.com/  knowing that we fully respect your rights! For any further information, please contact us via email at support@chimneycapdesign.com


Pricing & Product Availability.

99% of our products will ship the same day with the advertised price, but there will be exceptions. Because of market fluctuations, products may not always be in stock or available. We will do our best to update the website as to current availability and estimated arrival dates. Some items may require a few extra days to get to our warehouse before they can be shipped to you. If that is your case, please be patient, our price is worth it.

Important! Read this!
PLEASE DOUBLE CHECK YOUR SHIPPING ADDRESS. Chimney Cap Design will not be held responsible for your shipping charges for mistyped addresses or cancellations after the product has already shipped from our location. We do not ship to APO or PO Box addresses. UPS does not ship on Sundays.

 
Once you click the "Check Out" button, you enter an area protected by our secure server. Our secure server uses advanced encryption and firewall technology to keep your personal information private. Our secure server layer (SSL) completely encrypts the information you input into our order form, so that it cannot be read as it travels to our ordering system. Once we have processed your order, we remove your credit card number from our system and destroy all record of it.  What's more, for added security we have an Address Verification System (AVS) in place, which compares the shipping address inputted into our order form, against your billing address on file with the bank who issued your credit card. That is why it is extremely important to enter your address
accurately, and to follow the posted instructions if your shipping and billing addresses happen to be different.  Please feel confident that we have extremely strong security measures in place to protect against the loss, misuse, or alteration of your personal information while it is in our control.


Please be aware that all credit card numbers are encrypted and sent through secure server for your protection. Credit card numbers are NEVER sent through E-mail! We will always attempt to ship your order immediately, sometimes though it can take up to 2 business days upon verification of funds and availability of product. Therefore, please allow 2 business days for an order to be processed and shipped. Our orders are processed during our business hours Monday - Friday. Allow 3-5 Working days for UPS Ground Service, excluding holidays & weekends.


Limited Lifetime Warranty.

Chimney Cap Design sells strong, dependable products that have been carefully designed to last and extensively tested for performance. We use the finest materials available that we know will stand up to the repetitive cycles of temperature extremes and weather conditions.

Chimney Cap Design warranties its stainless steel and copper chimney caps and other parts supplied by us for a lifetime of the product.

This warranty is limited to repair or replacement of the product plus shipping cost to the failure location. This warranty does not cover any labor cost for removal or replacement of the defective product. Chimney Cap Design shall not be responsible for defects, damage or failures, caused by unauthorized alterations, unreasonable use, accident or abuse, or chimney fire, including failure to provide reasonable and necessary maintenance.

Consequently damages are excluded and no liability is assumed for defective installation or for materials not supplied by Chimney Cap Design. No other warranty, express or implied, of fitness, merchantability, or otherwise, is made.

 

Your satisfaction is our priority.

If there is a problem with your order, please let us know immediately upon receipt of the product so that we can have the order picked up and corrected.

In the event that you need to return a "stock" item, we will return 100% of your money for the product that you purchased from us. We are unable to refund any carriage charges.

Custom chimney caps are NOT returnable item, so please make sure you plan your chimney cap well. Custom chimney caps are those which require change of stock size or design to fit your chimney or desire. Call or email us if you are unsure of what you need.

Please make sure that you include a note in the box to reference the returned item so that we can determine the disposition of that product (i.e. repairs, refund, duplicate, return to stock, etc.)

Please do not return any caps until after you have contacted us. If there is an error on our part, we may be able to issue a "call tag" and save you shipping charges. In your message please include order number, date of order and reason for return.

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Click this link for our contact information:  Contacts

 

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